Nicotine BRST, LLC – Return and Refund Policy
While we strive to ensure a great experience with every purchase, we understand there may be times when you need information about our return process. Here's everything you need to know:
All Sales Are Final
Unfortunately, due to the nature of our products, all sales are final and we do not accept returns or offer refunds. Once an order has been placed, it cannot be changed. Please review your order carefully before checking out.
Defects, Shipping Errors or Damage
If you receive any items with manufacturing defects, shipping errors, or damage, contact our customer support team at help@trybrst.com within 7 days of delivery and we will help solve your issue. To streamline this process, please include your order number, a description of the issue, and pictures (if relevant).
Refunds for Damaged or Defective Items
If a refund is approved for damaged or defective items, you will be automatically refunded on your original payment method within 10 business days. Please remember it can take additional time for your bank or credit card company to process and post the refund. If more than 15 business days have passed since we approved your refund, please contact us at help@trybrst.com.
Questions, Problems, or Concerns?
If there was a problem with your order or if the product does not meet your expectations, please email help@trybrst.com so our customer service team can review your case.