Nicotine BRST, LLC – Return and Refund Policy
All Sales Are Final
Due to the nature of our products, all sales are final and we do not accept returns or offer refunds. Once an order has been placed, it cannot be changed. Please review your order carefully before checking out.
Defects, Shipping Errors or Damage
If you receive any items with manufacturing defects, shipping errors or damage, contact our customer support team at help@trybrst.com within 7 days of delivery and we will help resolve your issue. Please include your order number, a description of the issue and pictures if relevant to streamline the process.
Refunds for Damaged or Defective Items
If a refund is approved for damaged or defective items, you will be automatically refunded on your original payment method within 10 business days. Please remember it can take additional time for your bank or credit card company to process and post the refund. If more than 15 business days have passed since we have approved your refund, please contact us at help@trybrst.com.
Contact Information
For any additional questions or concerns, please email help@trybrst.com.